What is the shipping and handling cost?
Rustic Urban Co charge a flat rate $12.95 shipping and handling rate for standard shipping and $19.95 for express shipping on standard orders within Australia.
Rustic Urban Co do reserve the right to charge additional postage fees for excessive orders.
Custom orders and wholesale order will have shipping and handling separate on the quote
How long will it take to receive my order?
Depending on the time of year, this can vary from 5 working days through to 21 working days.
We allow 1-2 days for processing, again depending on the time of year. Orders will be either shipped same day or following day. Items are shipped with Australia Post therefore standard shipping is 1-7 Business days.
What if I haven't received my order yet?
Remember to allow up to 21 days for delivery especially around peak times such as Christmas. Please consider that on Public Holidays and weekends, Australia Post and Rustic Urban Soap co do not process any orders.
If it has been longer than 10 working days and you have checked your tracking number provided with delivery confirmation. Tracking is done via the Australia Post website _online tracking section. Sometimes orders may not have be carded correctly at the residence, or have been misplaced, and the item may be waiting at the closest Post office for collection. Please contact Rustic Urban Soap Co via email (firstname.lastname@example.org) if this does not work, and we will get back to you in 24 hours in Business Hours.
Where do you post from?
Orders are posted from the South Burnett in Queensland.
Do you allow orders to be pick up?
As we do not have a store front, collection of orders can pose difficult at times. We have been able to partner with numerous businesses to allow collection of orders, however this is subject to their trading hours.
Orders can be collected from our designated collection point in Kingaroy, Qld, by prior arrangement only. Simply select pickup at checkout, and call the number provided on the order confirmation to organise a date and time for collection.
Orders placed for pickup without prior arrangement will be posted out at buyers expense per shipping charges. An email will be sent with details.
Allow 2-3 business day for order preparation. Orders can be collected Monday through Friday only, 9am to 3pm unless under extreme circumstances.
Do you offer international postage?
Currently we only sell within Australia and therefore, do not offer international orders or shipping.
Do you offer local delivery?
Rustic Urban Co does not currently offer local delivery at this time. Local delivery within the South Burnett was trialed and was not deemed to be possible. However, this may change in the future.