FAQ's

GENERAL INFORMATION
  • Please check ingredients for any allergies before purchase. We offer a range of unscented and essential oil only products which may suit.
  • No Lard, No Tallow
  • 100% of my fragrance oils are skin safe and used within manufacturers recommendations.
  • 100% of my essential oils are certified all natural.
  • 100% of colorants are proven body safe. Micas, Oxides, and Ultra marines are of mostly of a natural origin.
  • No animals are harmed in the production of ANY of my ingredients. They are all 100% NON ANIMAL TESTED. This includes the final products and all of ingredients in the final product

WHERE ARE WE LOCATED

All our products are totally handmade by us by in the beautiful South Burnett Region of Queensland, Australia. located 3 hours north of Brisbane.

 

PAYMENT POLICY

  • Prices listed include all taxes within Australia.
  • For speedy delivery, payment is required within 3 days.
  • After payment, if you cancel the order, a 10% of the total will be retained for restocking fee.
  • Accepted payment via paypal or via visa, mastercard, apple pay during checkout using a secure gateway. COD is restricted to orders for pickup by prior arrangement only. 

 

CUSTOM ORDERS

  • Rustic Urban Soap Co welcomes custom orders!
  • Want something you don't see here? Have a wedding, christening, corporate function or just want something for yourself?
  • Feel free to send a message and I can work with you to create something special just for you. Most items can be made and shipped within 5-7 business days, however cold process soap MUST cure for a period of at least 5 weeks before use and therefore meed at least a 2 month lead way to allow for curing, wrapping and delivery.

 

SHIPPING AND HANDLING AT A GLANCE

  • Rustic Urban Soap Co offer a $10 flat rate standard shipping on all online orders, orders over $80 ship free within Australia, this excludes business orders, custom and wholesale orders, or order which are excessively heavy
  • Shipping is via Sendle or Australia Post standard shipping with tracking, if you require registered post, express post or insurance, please contact us prior to placing the order
  • For any specialty or custom order, shipping will be provided on the quote.
  • Most items will be shipped within 3 business days from purchase.
  • Custom items can take longer, and shipping time will be communicated to the buyer before a custom purchase is made.
WHOLESALE ACCOUNTS
Please contact us for order form and pricing